PSR-Behavioral Health
March 28, 2024 |
Department: Behavioral Health
Status/Schedule: Full Time
Shift: Days
Location: Beaver Dam, KY
For more information contact: Xavier Forrest, xforrest@ochcares.com
Qualifications:
- Education: High school diploma or GED
- Experience: Preferred 1 year of medical office experience
- Additional Requirements:
- Phone Skills,
- Insurance Verification,
- Collections,
- Data Entry,
- At least 6 months of prior healthcare experience or at least 1 year of customer service experience.
Job Description:
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The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include - checking-in/outpatients collecting co-pays, verifying insurance, scheduling appointments and assist ng clinical staff to provide support for the efficient delivery of patient care.
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Job Responsibilities:
- Greeting patients,
- Scheduling appointments,
- Answering phone calls,
- Verifying insurance information,
- Collecting co-payments or deductibles,
- Assisting patients with any questions they may have about their treatment or services.
- Updating patient records accurately,
- Handling medical records,
- Maintaining confidentiality of patient information,
- Ensuring that patients have a positive experience during their visit.
- May also be responsible for handling patient complaints or concerns and escalating them to the appropriate supervisor or manager when necessary.